frequently-asked-questions.jpg

The following information is regarding Suncoast Property Management's tenant selection criteria and process. Suncoast Property Management may modify or update this information from time to time at our sole discretion.

  • Applications:
    • An application must be completed for each occupant 18 years of age and older.
    • A non-refundable application fee must be paid by each applicant before your application will be processed.
    • All applicants are required to present a valid government-issued ID. Non-U.S citizen applicants may be required to present additional documentation showing the applicants right to live in the United States through the end of the lease term.
    • An application does not constitute a lease agreement or offer to lease. No lease shall exist unless and until Landlord and Applicant execute a lease agreement and applicant pays all required funds. 
    • Falsification of any information on an application may result in Applicant's automatic denial. If an applicant is denied for falsifying paperwork, Landlord may retain all deposits and fees paid.
    • Equal Housing: Landlord and Landlord's agents are committed to providing equal housing opportunities to all applicants regardless of race, religion, national origin, sex, handicap, family status, or other protected class status under applicable law.
  • What are the Occupancy Guidelines:
    • The maximum occupancy is two (2) persons per bedroom, plus one additional person per home. 
    • Applicants must be 18 years of age or older.
  • How many vehicles can I have at my home?
    • No more than four (4) vehicles are permitted.
    • Vehicles must be operational and have current registrations.
    • Boats and trailers are not allowed without prior written approval.
    • Parking on the grass is never permitted. 
  • Do you allow pets?
    • In most cases, yes. A maximum of 2 pets per household. Must have all pet's listed on the application. Your pet(s) shot records will be required along with a picture of each pet. Certain breeds are not permitted, including (but not limited to) Pit Bulls, Staffordshire Terriers, Rottweilers, Chow Chow's, Doberman Pinchers, Akitas, Wolf-hybrids, and any mix containing one of these breeds. 
    • Assistive animals for persons with disabilities are not considered to be pets and are not subject to the above pet restrictions. Assistive animals require documentation advance written approval.
    • Livestock, poisonous, or exotic animals are not permitted regardless of whether the animal is a pet or assistive animal. 
  • What is the application fee?
    • $40 for the first adult 18+ - and - $30 for each additional adult living in the home that is 18+. (When applying online, the application fee is $40 per person, no discount given for additional applicants)
  • What is the pet fee?
    • A $350 non-refundable pet deposit will be required to be paid prior to lease execution. If you have a prescription for a service animal, no deposit is required.
  • What is quiet enjoyment?
    • It means that you, the residents and your guests are not permitted to disturb your neighbors by obnoxious behavior, parties, loud music, or domestic disturbances. To do so could constitute an eviction.
  • How quickly can I move in?
    • Your move in date depends on the status of the home. If it is “rent ready”, then there is a minimum of 7 days prior to move in from approval. If your new home is currently being worked on, then the move in timeline will vary. If you have a HUD voucher, the move in process may take more time than usual as we have to wait for Section 8 to schedule the home inspection with us.
  • How long does it take for my application to be approved?
    • All applications take up to 48 hours to process. You will be contacted by a member of our office staff once your application has been approved or declined. 
    • Your leasing agent is not authorized to give an approval or a move in date.
    • Applications do not constitute an approval.
  • What qualifications do you require for an approval?
    • Applicants must be able to show that you make a combined household income 3 times the rental amount. There can be no violent crimes in the last 7 years. You cannot owe money to a landlord or have an eviction on your credit in the last 4 years. In some cases, an additional deposit may be required.
  • What do I need to move into a home, once approved?
    • Applicants will need proof of income and employment, your full Good Faith Deposit must be turned in either with your application or within 7 days from formal approval. Once the full Good Faith Deposit is received, the home will come off of the market and not be available to show to another potential tenant. You will need to pay the 1st months’ rent prior to occupancy. 
    • Once you are formally approved, your Good Faith Deposit is non-refundable
    • You will not be eligible for a move in until you are formally approved, you pay your full Good Faith Deposit, and your 1st months rent. 
    • Good Faith Deposits are applied as your Security Deposit once your application is formally approved. All Good Faith Deposits are equal to the full monthly rental value. 
  • What is the after-hours/emergency contact phone number for current residents?
    • (904) 517-5939 and follow the prompts to reach the appropriate staff member.
  • What phone number do I call about a maintenance item needing to be addressed in my home?
    • (904) 517-5939 and follow the prompts to reach the appropriate staff member.
  • What is the “Resident Portal”?
    • This is an online tool provided for you at no cost. You will need a valid email address to access your resident portal. There you will be able to pay your rent online, make comments and notes about any concern regarding your home, and check on the maintenance requests submitted for your home.
  • Who do I need to contact about my monthly rental payment, in the event I need to?
    • You will be assigned a Property Manager who will handle all of your questions and concerns regarding your monthly rent, once you have signed your lease with Suncoast Property Management.
  • In the event I am late on my rent, what are the late fees?
    • Your rent is due on the 1st of every month and considered late on the 5th of every month. There is a $50 late fee assessed on the 6th and $5 a day thereafter until the rent is paid in full.
  • What is the minimum lease term that Suncoast Property Management accepts?
    • All of our lease terms are for a minimum of one (1) year.
  • Will you allow me to enter into a lease for longer than one (1) year?
    • Yes, in most cases we welcome longer lease periods. And often times, we can negotiate a lower rent for longer lease periods.
  • Do you accept cash payments?
    • No.
  • What forms of payment do you accept?
    • For the application fee, Good Faith Deposit and first months rent... we only accept money orders or cashier’s checks. For regular monthly rent payments, we accept checks, credit/debit card payments (for additional fees), cashiers checks and money orders.